Frequently Asked Questions
Everything you need to know about your K-Beauty journey with Quia.
Are all your products authentic and sourced from Korea?
Yes, 100%. We source every product directly from authorized distributors and brand manufacturers in South Korea to ensure you receive only genuine, high-quality K-Beauty essentials.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.
How do I know which products are right for my skin type?
Each product page includes a detailed description of the intended skin type and concerns. You can also use our 'Shop by Skin Concern' filter or contact our skincare experts for a personalized recommendation.
Do you provide samples with orders?
We love sharing new favorites! We include a selection of complimentary deluxe samples with every order, subject to availability, so you can discover the latest Korean skincare innovations.
Are your products cruelty-free?
Many of our curated brands, such as COSRX and Purito, are strictly cruelty-free. You can find specific information regarding animal testing on the individual product pages under the 'Brand Values' section.